mildcasinoTerms of Use

We at mildcasino set out these terms to establish the conditions under which you access and use our platform. Our services include live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), sportsbook markets (Liga 1, Piala AFF, Champions League, Premier League, MotoGP, esports), and account management tools. These terms apply to all users who create an account on mildcasino, regardless of location or device.

By accessing mildcasino, you agree to comply with these terms. We reserve the right to update these terms at any time, and we will notify you of material changes through the app or email. Your continued use of mildcasino after such changes constitutes acceptance of the updated terms. If you do not agree with any part of these terms, you should not use our platform.

Our services are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's law. We do not offer our services in jurisdictions where online wagering is prohibited.

Account Opening and Eligibility on mildcasino

To create an account on mildcasino, you must be at least 18 years old and legally permitted to access online gaming services in your jurisdiction. We require you to provide accurate personal information, including your full name, date of birth, email address, phone number, and residential address. You are responsible for keeping this information current; if your details change, you must update them in the Account section of the app.

When you open an account on mildcasino, you agree to provide a valid ID document (KTP, passport, or driver's license) for verification purposes. This verification process is mandatory and typically takes subject to verification. We use this information to confirm your identity, prevent fraud, and comply with anti-money-laundering regulations. Your personal data is encrypted and stored securely; we do not share it with third parties except where required by law or to process your payments.

Account Security and Passwords

You are responsible for maintaining the confidentiality of your mildcasino account password. We recommend using a strong password (at least 8 characters, including letters, numbers, and symbols) and changing it regularly. If you suspect your account has been compromised, contact our support team immediately through the Help section of the app.

We at mildcasino are not liable for unauthorized access to your account if you have shared your password or failed to log out on a shared device. If you lose access to your account, we can help you recover it through a verification process that typically takes 24–48 hours. You will need to provide your registered email address and phone number to confirm your identity.

Deposits, Withdrawals, and Payment Methods on mildcasino

We at mildcasino accept deposits through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers from mobile banking, local payment, online payment, and e-wallet. Deposits are processed instantly in most cases, and your balance appears in your mildcasino account within seconds of confirmation. Minimum deposit amounts vary by payment method but typically start at our welcome offer.

Withdrawals on mildcasino are processed to the same payment method you used for your deposit. If you deposited via mobile banking, your withdrawal goes back to your local payment wallet. Withdrawal requests are submitted through the Account section of the app. Processing times vary by payment method and time of day; we do not guarantee specific withdrawal windows. All withdrawals are subject to verification and payment-processor availability.

Bonus Terms and Conditions

We at mildcasino may offer promotional bonuses or welcome offers to new or existing players. Any bonus offer is subject to specific terms, which we will display clearly when you claim the bonus. Bonuses may have wagering requirements, game restrictions, or time limits. You are responsible for reviewing and understanding these terms before accepting a bonus.

Bonuses on mildcasino are credited to your account as bonus funds, which are separate from your cash balance. You must use bonus funds according to the terms specified; bonus funds cannot be withdrawn directly. If you close your account while holding bonus funds, any unclaimed bonus will be forfeited.

We at mildcasino are committed to transparent terms and fair treatment of all players.

Game Rules and Settlement on mildcasino

Each game on mildcasino (live-dealer tables, slots, sportsbook markets) has its own rules and settlement procedures. We provide detailed game rules and payout information within the app. You are responsible for understanding the rules of any game you play before placing a bet or stake.

On mildcasino, all game outcomes are determined by certified random number generators (RNG) or, in the case of live-dealer tables, by real dealer actions. We do not manipulate game results, and all outcomes are final once the game round is complete. If you believe there is an error in a game settlement, contact our support team within 24 hours of the disputed outcome.

Sportsbook Settlement

Sportsbook markets on mildcasino settle based on official results from the relevant league or tournament. For Liga 1 matches, we use official PT LIB (Liga Indonesia Baru) results. For international tournaments like Piala AFF or Champions League, we use official UEFA or AFF results. Settlement typically occurs within 24 hours of the match conclusion.

If a match is postponed or cancelled, all related bets are voided and stakes are returned to your account. If a match is abandoned mid-play, settlement rules vary by market type; we will clarify settlement in the market description before you place a bet.

• 1
  Live-dealer tables settle instantlySettlement

  Once the dealer completes the action (cards dealt, wheel spun), the outcome is final and your balance updates immediately.

• 2
  Slot games settle on spin completionSettlement

  Your stake is deducted when you spin, and any winnings are credited when the reels stop.

• 3
  Sportsbook markets settle within 24 hoursSettlement

  We use official league results to settle bets. Postponed or cancelled matches result in voided bets and returned stakes.

Dispute Resolution and Support on mildcasino

If you have a dispute regarding a game outcome, account balance, or transaction on mildcasino, contact our support team through the Help section of the app. We will investigate your dispute and respond within one business day. Our support team is available in English and Indonesian during standard business hours.

We at mildcasino maintain detailed logs of all account activity, game results, and transactions. If we determine that an error occurred, we will correct your account balance accordingly. If we determine that the outcome was correct, we will explain our reasoning and provide evidence supporting the settlement.

Account Closure and Dormancy

You can close your mildcasino account at any time by submitting a request through the Account section of the app. Account closure is processed within 24–48 hours. Any remaining balance will be withdrawn to your original payment method.

If your mildcasino account remains inactive (no login, no deposits, no game activity) for 12 consecutive months, we may close the account and transfer any remaining balance to a dormant-account reserve. You can reclaim this balance by contacting our support team and verifying your identity.

Prohibited Activities on mildcasino

We at mildcasino prohibit the following activities on our platform: using multiple accounts to circumvent limits or bonuses, sharing account credentials with other users, using automated tools or bots to place bets, engaging in collusion or fraud, and attempting to manipulate game outcomes. Violation of these prohibitions may result in account suspension or permanent closure, and we may forfeit any balance in your account.

We also prohibit access to mildcasino from jurisdictions where online wagering is prohibited by law. If we detect access from a prohibited jurisdiction, we may suspend your account pending verification of your location and legal eligibility.

Jurisdiction and Liability on mildcasino

We at mildcasino operate under the principle that our services are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's law. We do not offer our services in jurisdictions where online wagering is prohibited.

To the extent permitted by law, we at mildcasino are not liable for indirect, incidental, or consequential damages arising from your use of our platform, including loss of profits, loss of data, or business interruption. Our total liability to you for any claim arising from these terms or your use of mildcasino is limited to the amount you have deposited into your account in the 12 months preceding the claim.

Changes to These Terms

We at mildcasino reserve the right to update these terms at any time. Material changes will be communicated to you through the app or email at least 30 days before they take effect. Your continued use of mildcasino after such changes constitutes acceptance of the updated terms.

If you do not agree with any updated terms, you may close your account before the changes take effect. Closing your account will not affect your right to withdraw any balance you have in your account.

Contact and Support

If you have questions about these terms or need assistance with your mildcasino account, contact our support team through the Help section of the app. We are available in English and Indonesian during standard business hours. Our support team can help with account recovery, payment issues, game disputes, and general questions about our platform.

These terms are effective as of the date they are posted on mildcasino. We at mildcasino are committed to fair treatment, transparent communication, and responsive support for all players.